Shipping policy
The following shipping costs apply:
|
Orders from |
up to 100 Euro order value |
over 100 Euro order value |
over 200 Euro order value |
Estimated time for delivery** |
|
Germany |
0,- EUR |
0,- EUR |
0,- EUR |
3-5 days |
|
other EU countries |
4,- EUR |
0,- EUR |
0,- EUR |
3-8 days |
|
USA* |
9,- EUR |
9,- EUR |
0,- EUR |
5-14 days |
|
all other countries* |
15,- EUR |
15,- EUR |
0,- EUR |
5-14 days |
Please note that we can process orders with the payment method "Prepayment" only after receipt of payment.
All orders are shipped from Germany climate neutral with DHL GoGreen. For this reason, there are no customs duties or import taxes within the EU. However, outside the EU these may apply.
* Please note that there are different regulations on customs or import VAT depending on the country. These fees go 100% to the customs of the respective recipient country & must be paid by you. If you refuse to accept the package, the fees will still be charged. These fees will be deducted from your credit in case of a return.
** Shipping to some regions (e.g. Oceania) may take significantly longer. Every customer gets a tracking link.
Shipping countries
We offer shipping to the following countries:
EU
Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus
EUROPE
Albania, Andorra, Bosnia and Herzegovina, Iceland, Kosovo, Liechtenstein, Macedonia, Moldova, Monaco, Montenegro, Norway, San Marino, Switzerland, Serbia, Turkey, Vatican City, UK
ASIA
China, India, Indonesia, Israel, Japan, Malaysia, Philippines, Saudi Arabia, Singapore, Thailand, United Arab Emirates, Vietnam
OCEANIA -> currently no delivery
Australia, New Zealand
AMERICA
Argentina, Brazil, Canada, Chile, Mexico, Peru, USA
AFRICA
Egypt, Morocco, Namibia, South Africa
Returns:
Return from Germany
You don't like the piece of jewelry you ordered? No problem! With the help of our DHL returns portal, you can easily send your order back to us with DHL for 30 days free of charge. Even if you ordered from us as a guest, you can download and print out your return sticker below or use the QR code.
As soon as you click on the link below, you will be forwarded directly to the input form. There you only need to enter your sender data and click on "Continue" - you already have your return slip in your hand!
Stick the note on the parcel or show the QR code when dropping off your return at a post office, a Packstation or your parcel shop.
Please note that we have to charge for unauthorized returns.
Thank you!
International Returns
You can return any order within 30 days of delivery. All returns must be sent to the following address:
Haze & Glory
c/o Julie & Grace GmbH
Osterbekstraße 90a
22083 Hamburg
Germany
Customers must ensure that all returned items are in the condition in which they were received, have not been worn and are returned in the original packaging with tags and tags intact. Please use a secure, insured and trackable delivery service (e.g. Fedex, UPS, DHL or similar) as we cannot be held responsible for items not received.
Please note that all return costs outside of Germany are at the expense of the customer.
How to avoid a return:
You can be particularly careful when choosing the right size or length when you place your order. In our size guide we help you to find the best ring size for you, for example. This saves you additional work for a return and also does something good for our environment. In addition, we give you as much information as possible in our product description and details to prevent incorrect orders. If you have any questions about our products, you can also contact our customer service at any time.