SHIPPING & RETURNS
shipping for all orders from Germany are free, and we offer free returns within Germany
all EU orders 4 Euro, free shipping on all orders above 100 Euro
all US orders 9 Euros, free shipping on all orders above 200 Euro
all worldwide orders 15 Euro, free shipping on all orders above 200 Euro
After order confirmation, the delivery takes approximately:
3-5 days within Germany
3-8 days within Europe
5-14 days worldwide
Please note that shipments to the US and Australia and other international destinations can take longer due to the COVID-19 pandemic.
All products are shipped from Hamburg / Germany and might be subject to customs / duties outside the European Union.
You may return all online orders within 30 days of delivery. All returns must be returned to the below address:
Haze & Glory
c/o Julie & Grace GmbH
Prior to returning an article, please email us at: email@example.com
Customers must ensure that all items returned are in the condition in which they were received, are unworn and returned within their original packaging with the clothing labels and tags intact. Please use a secure, insured and tracked delivery service (such as Fedex, UPS, DHL or equivalent), as we cannot accept liability for any items not received.
Please note that all return postage costs outside of Germany are the responsibility of the customer.
Jewelry is one of the most precious possessions we own. We invest time and money in selecting the perfect piece that suits our style. However, over time, even the most exquisite pieces can lose their shine or become tarnished. By following a few simple tips, you can help preserve the beauty of your jewelry and keep it looking new for years to come.
Store your jewelry properly
The first step in preserving your jewelry is to store it properly. Always keep your jewelry in a dry place away from direct sunlight. Moisture can cause damage to some metals such as silver, which can lead to tarnishing. You can use small ziplock bags, jewelry boxes, or soft pouches to store your pieces individually.
Clean your jewelry regularly
Cleaning your jewelry regularly is very important to maintain its shine and luster. You should clean your jewelry with a soft cloth after every use to remove any sweat, dirt, or oil that may have accumulated on it. For more thorough cleaning, you can use a mild soap solution and a soft brush to gently scrub your jewelry. Be sure to rinse your jewelry thoroughly and dry it with a soft cloth before storing it.
Avoid exposure to chemicals.
Chemicals such as chlorine, perfume, hairspray, and makeup can damage some metals and gemstones. It's always best to remove your jewelry before swimming or taking a shower to avoid exposure to chlorine and other chemicals.
Remove your jewelry before physical activity.
It's important to remove your jewelry before engaging in any physical activity. Activities such as sports, gardening, or DIY projects can damage your jewelry, especially fragile pieces like rings or bracelets.
Have your jewelry professionally cleaned and serviced.
Sometimes, despite our best efforts, our jewelry may still lose its shine or become damaged. In such cases, it's best to take your jewelry to a professional jeweler who can clean and service it for you. They may also be able to perform repairs or replace any missing parts of your jewelry.
In conclusion, preserving the beauty of your jewelry requires some effort and care. By following the tips mentioned above, you can ensure that your jewelry remains in excellent condition for years to come. So go ahead and flaunt your beautiful pieces with confidence!